Warranty Statement

1. The Warranties

Subject to the following paragraphs, unless otherwise agreed between the parties in writing, Goods manufactured or sold by WBS PROJECT H PTY LTD (ABN 74 166 824 906) (we, us, or our) under any of its Brand Names, such as Elumen, are warranted against faulty materials and/or workmanship for:

  1. Five years manufacturer's warranty from date of invoice for all non-emergency lighting products and accessories.
  2. Three years manufacturer's warranty from date of invoice for all Emergency lighting products (Model code suffixed with -EM).
  3. Five years manufacturer's warranty from date of invoice for all Self-Test emergency light products (Model code suffixed with -ST).
  4. Five years manufacturer's warranty from date of invoice for all Networking emergency light products (Model code suffixed with -LR).

The above express warranties are provided on a ‘back to base’ basis. This means that you are responsible for returning the relevant product(s) to us and collecting the repaired or replacement product(s) from us, at a location(s) specified by us, at your own expense.

2. Conditions of Warranty

The warranties set out in Section 1 are subject to compliance with the following conditions:

  1. Goods must be used and handled with due care, under normal operating conditions, and in accordance with the Relevant Standards and good practices.
  2. Goods must be mounted, installed, and connected with due care and in accordance with the Relevant Standards and good practices.
  3. Goods must be returned to us within 14 days of the detection of the alleged fault in their then-current condition. Wilfully damaged or defaced Goods are excluded from this warranty.
  4. We reserve the right to request that the complete piece of equipment containing the allegedly faulty component be returned to us for inspection and testing.
  5. In the case of any dispute under this warranty, we reserve the right to obtain the opinion of a suitably qualified independent expert whose opinion as to any question of fact under this warranty shall be binding on the parties.

3. Limitation of Liability

  1. We will not be liable for any loss or damage incurred by the Buyer or End User for Goods damaged as a result of negligence, alteration, accident, use of the Goods in a way that is not in compliance with the Relevant Standards, or use of the Goods in any way for which the Goods were not designed or approved by us, or as a result of improper fitting, repair, or replacement.
  2. Our liability in respect to faulty materials or workmanship shall, at our discretion, be limited to one of the following:
    1. the replacement of the Goods;
    2. the supply of equivalent Goods;
    3. the repair of the Goods; or
    4. the payment of the cost of having the Goods repaired.
  3. We will not be liable for any special, indirect, or consequential damage arising out of the supply of the Goods.
  4. If a claim is made by a Buyer or End User under one of the warranties set out in paragraph 1, we will not accept any claim for costs, charges, or expenses incurred by the Buyer or End User in relation to the replacement, supply, or repair of the Goods.
  5. Except for any warranties and conditions which cannot be excluded under any Act, all warranties and conditions regarding the Goods sold which are implied by common law, statute, or trade usage are excluded to the full extent legally permissible.

4. Contact

For any questions regarding this document or to file a warranty claim, please contact:

WBS PROJECT H PTY LTD (ABN 74 166 824 906)

Address: 32/2 Slough Ave, Silverwater NSW 2128, Australia

Phone: 1300 927 533

Email: support@wbstech.com.au